Payments: We accept the following payment methods on our Site:

• Credit Card;

• PayPal;

• Debit;

When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Shipping and Delivery: When you purchase goods from our Site, the goods will be delivered through one of the following methods:

• Standard Delivery by Australia Post. Delivery takes 3-5 business days.

• Standard Delivery by Sendle. Delivery takes 3-5 business days.

Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Delivery times do not include weekends or public holidays. You will be required to pay delivery charges in addition to the price for the goods you purchase. You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

Refunds: Refunds for Goods. Refund requests must be made within 30 days after receipt of your goods. We accept refund requests for goods sold on our Site for any of the following reasons:

• Good is broken; or

• Good does not match description.

Refunds do not apply to the following goods:

• Retired and Vintage items (as outlined by category and description).

Returns:

Once physical location is set up, Returns can be made in person at the following location(s): At any of our stores.

Returns can be made by post/courier. To return a good by post, follow this procedure: Send an email with instructions, including a picture of the goods. You must pay your own postage.

If you have any enquiries or questions, please contact us at thecollectorsden@outlook.com

These terms and conditions (the "Terms and Conditions") govern the use of www.collectorsden.com.au (the "Site").

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

Intellectual Property: All content published and made available on our Site is the property of "thecollectorsden" and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Some content used for thumbnail categories is sourced from https://unsplash.com/. Their Licence agreement states -

Unsplash photos are made to be used freely. Our license reflects that.

• All photos can be downloaded and used for free

• Commercial and non-commercial purposes

• No permission needed

Sale of Goods: These Terms and Conditions govern the sale of goods available on our Site. The following goods are available on our Site:

• Toys.

• Trading Card Games

• Used Goods

These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own risk. We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Purpose of this Policy

We ask that you read this website privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

Who We Are

This website is operated by TheCollectorsDen which is a registered business in Australia.

Our Website

This Policy relates to your use of our website.

Our Collection and Use of your Personal Information

We collect personal information about you when you access our website, contact us, send us feedback or purchase products or services via any of our websites.

We collect this personal information from you either directly, or indirectly, such as via your browsing activity while on our website (see ‘Cookies’ below). The personal information we collect about you depends on the particular activities carried out through our website. If you buy services from us, it may include your name and contact details.

We may use this personal information to:

· verify your identity;

· customise our website and its content to your particular preferences;

· notify you of any changes to our website or to our services that may affect you;

· improve our services;

· to comply with our legal obligations;

· to enforce our legal rights;

· to protect the rights of 3rd parties;

· (if applicable) provide goods and services to you;

· (if applicable) create and manage an account with us

Our Legal Basis for Processing your Personal Information

The legal bases we may rely on for processing your personal information include:

· consent: where you have given us clear consent for us to process your personal information for a specific purpose;

· contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract;

· legal obligation: where our use of your personal information is necessary for us to comply with the law;

· legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)

Sharing your Personal Information

We may share your personal information with professional advisors (such as lawyers and accountants); and/or government or regulatory authorities; and/or third party suppliers, including suppliers of IT services.

We will not share your personal information with any other third party.

Cookies and Similar Technologies

Our websites use cookies of which you should be aware. For further information on our use of cookies please see our Cookie Policy. Confidentiality and Security We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

Changes to this Website Privacy Policy

This website privacy policy was published and last updated in August 2026 We may change this website privacy policy from time to time.

How to Contact Us

Please contact us if you have any questions about this privacy policy or the information we hold about you. If you wish to contact us please send an email to thecollectorsden@outlook.com